Mary Portas: Secret Shopper Season 2 Episode 2 Godfreys 2015
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The retail guru heads to the Suffolk seaside town of Lowestoft to take on her biggest challenge yet. She's working with Godfreys, a family-run department store that customers are deserting, resulting in a dire financial situation. Owner Jim has shared management duties between his stepchildren Laura and David, but with a massive overdraft, the store's future is in doubt. Determined to turn the staff into product-knowledge experts, Mary organises a trip to Spitalfields Market and devises a customer-service test in an attempt to give the team the confidence they need.
- Released: 2015-03-03
- Runtime: 47 minutes
- Genre: Reality
- Stars: Mary Portas
- Director:
